MAKING BIG CHIEF MEAT SNACKS (5)

Where are Big Chief meat snacks produced?

Big Chief meat snacks are manufactured in our plant located at 3900 52nd Ave N.E. in Calgary, Alberta, Canada. Big Chief Meat Snacks Inc. is a family owned and operated company that is proud to be Canadian.

What kind of meat is used in Big Chief meat snacks?

All Big Chief meat snacks are made with 100% beef.

What kind of cheese is in Big Chief Beef’N Cheez?

Big Chief uses a mix of KRAFT CANADA cream cheese and cheddar cheese in our Beef’N Cheez snacks.

How are Big Chief meat snacks different from other brands?

Our meat snacks are different than “whole-muscle products” as they are chopped, formed, and carefully tended during the curing process to ensure each portion maintains our signature full bodied flavor and signature soft bite that makes our snacks an easy chew for consumers of all ages. Additionally, our beef stick products in particular differs from our competitors because they are 100% beef, (others often use a blend of beef and pork, or beef and chicken) and do not have a collagen casing which causes the ‘snap’ when you bite, as well as a collagen residual aftertaste.

Are Big Chief meat snacks quality tested?

Big Chief Meat Snacks Inc. has Hazard Analysis Critical Control Points (HACCP) designation that addresses food safety through the analysis and control of biological, chemical, and physical hazards associated with raw material procurement and production. Big Chief Meat Snacks also adheres to all Canadian Food Inspection Agency (CFIA) guidelines that are designed to protect Canadians from preventable food safety hazards, to ensure that food safety emergencies are effectively managed, and that the public is aware of, and contributes to, food safety. We also have SQF certification to assure buyers and customers that food has been produced, processed and handled according to the highest standards. For more details please see the Quality Assurance section located on the About page or visit the HACCP, CFIA, or SQF websites.

BUYING BIG CHIEF MEAT SNACKS (9)

Where can I buy Big Chief meat snacks?

Big Chief meat snacks are sold at your favorite gas stations, convenience stores, grocery stores, supermarkets, liquor stores, and vending machines across Canada. They are now also available for by the box purchase in our Online Store!

Can I purchase Big Chief meat snacks directly from the Big Chief Meat Snacks Inc. manufacturing facility in Calgary, Alberta?

No, Big Chief Meat Snacks Inc. is strictly a manufacturer and does not have any retail out of our manufacturing facility in Calgary. Please find Big Chief products at your favorite gas stations, convenience stores, grocery stores, supermarkets, liquor stores, and vending machines across Canada, or BUY ONLINE here.

I am having trouble placing an order online, please help!

Due to our online store security measures, your order may have not been completed because of a discrepancy between the billing address you provided and the address associated with your credit card. For your order to be successfully processed please verify that the billing address you entered is in fact the billing address associated with the credit card you have entered. Your shipping address can be different than the billing address, no problem – the only requirement for your shipping address is that it is within Canada. If you continue to have problems, please feel free to Contact Us and we will contact you back as soon as possible to help resolve the issue you are experiencing. Thanks!

How does the online store work?

Big Chief processes your order and ships once per week, typically compiled every Tuesday at noon and shipped Wednesday using Canada Post Expedited Shipping. Orders placed after noon on a Tuesday will be shipped the following weeks Wednesday. For same week delivery, please be sure to submit your order by Tuesday at 11:00am. Immediately after your order is placed, you will receive a confirmation email to confirm your order details, and then a second email with tracking information once your order is on its way. If you do not receive a confirmation email, please check your junk mail folder. For any further inquiries you have about the online store, please visit our Shipping Policy page or Contact Us.

When can I expect my online order to arrive?

On average you can expect your order to arrive within 7-14 business days.  This range is based on the day of the week your order was placed and where you live in Canada. You will receive email confirmation that your order has been placed immediately after check-out, and a second email that it has been completed once it has been shipped. All orders are shipped from Calgary, Alberta using Canada Post Expedited Shipping. For any further inquiries you have about the online store, please visit our Shipping Policy page or Contact Us.

Why are beef/meat snacks ‘so expensive’?

The main reason why beef / meat snacks are ‘so expensive’ relative to other snack foods is due to the costs associated with producing it. At Big Chief we are committed to using 100% quality beef. Over the past few years the price of beef has been on the rise due to many factors! Of course there is the simple concept of supply and demand dictating prices, but there are many other factors to consider. Regarding beef specifically, the rising price of other products that have flow-through effects on the prices of beef, and unpredictable weather conditions. For example, rising oil prices have increased the demand for corn-based bio fuels, thus increasing the price of all corn products including livestock feed prices. When prices for livestock feed rise, prices for raw animal inputs increase, in turn driving up prices for meat products like beef jerky. Secondly, beef has a high content of naturally occurring water, so when made into beef jerky using traditional cooking methods nearly 60% of the weight evaporates!

I live outside of Canada- is there anywhere I can buy Big Chief meat snacks?

Big Chief is not currently sold/does not currently have distribution outside of Canada.

How do I become a wholesaler or distributor of Big Chief meat snacks?

We value your interest in the Big Chief line of products, and encourage you to Contact Us for more information.

Do you have coupons available?

We suggest that you watch for special sales and promotions at your local retail store, or utilize the Promotions coming soon on our website.

EATING BIG CHIEF MEAT SNACKS (5)

What is the difference between Big Chief beef jerky and beef sticks?

Big Chief beef sticks were introduced as the soft chew version of our beef jerky. Both products are made with the same quality beef and signature spices, but our beef sticks are cooked longer and formed into a round stick that allows for an easier and softer chew. Unlike our competitors similar products that have a collagen casing, and are often a blend of both beef and pork or beef and chicken, Big Chief beef sticks are 100% all beef formed into a round stick that eliminates casings which cause the “snap” when you bite, and a residual after taste.  Please see our Product page for more information about sizes and flavors.

Are Big Chief Meat Snacks healthy?

Big Chief Meat Snacks are an excellent low calorie source of protein that also contains minerals such as iron and zinc, which play an important role in human health. To learn more about the nutritional benefits of beef/meat snacks please click “more info” under any of our products on the Products Page.

Do Big Chief meat snacks contain MSG?

Big Chief meat snacks DO contain small amounts of monosodium glutamate that is used to enhance and deepen the natural flavors already present, in order to create the most enjoyable taste presentation for your palate.

Are Big Chief meat snacks gluten free?

All ORIGINAL & JALAPENO flavored Big Chief meat snacks are gluten free. (Original Beef Jerky, Original Beef Stick, Original and Jalapeño Beef’N Cheez) Hot and Teriyaki flavored beef jerky and beef sticks DO however contain wheat (gluten). Please see Products for further ingredient and nutritional information.

Are Big Chief meat snacks allergen free?

All Big Chief meat snacks DO NOT contain, eggs, nuts, fish, sulfites or seeds. Our NEW Beef’N Cheez however does contain DAIRY, and our beef jerky and beef sticks DO contain SOY. Snacks in Teriyaki and Hot flavours also contain WHEAT. For more information please see “more info” under each of our products on the Products Page.

STORING BIG CHIEF MEAT SNACKS (5)

What is the best way to store Big Chief meat snacks?

All Big Chief 12g, 20g, 25g, and 30g products are vacuum-sealed to guarantee freshness, and shelf stable at room temperature. Big Chief 100g and 120g products are gas flushed and zipper locked also to guarantee freshness and shelf stability. The best way to store all Big Chief meat snacks is sealed, at room temperature, avoiding direct sunlight.

How long will Big Chief meat snacks stay fresh?

Big Chief meat snacks are stamped with a “use by” date and should be consumed on or before this date to ensure quality flavor and freshness.

Should I refrigerate Big Chief meat snacks after opening?

While most Big Chief products are single serve portion sizes (12, 20, 25, & 30g), regarding the 100 & 120g resealable packages, we do recommend you REFRIGERATE AFTER OPENING for maximum freshness. In the refrigerator your meat snacks will stay fresh until the “use by” date, although once a package is opened you should try to consume within about a week for the best taste!

Is it okay to freeze Big Chief meat snacks?

We DO NOT recommend freezing our meat snacks, as they will stay fresh out of the freezer until the “use by” date. If you choose to put our meat snacks in the freezer, please make sure you allow them to defrost to room temperature before consuming.

What do I do if my meat snacks packaging has been damaged?

If the packaging on your product has been damaged, please DO NOT consume. Please Contact Big Chief providing all the necessary product details and we will contact you as soon as possible.

CONTACTING BIG CHIEF MEAT SNACKS INC. (2)

How do I send a comment or inquiry to Big Chief?

For any comments or inquiries please contact us by phone (403)264-2641, fax (403)262-9053 or Contact Us via our general contact form.

If you have a sponsorship related inquiry, please visit out Community page and fill out an application.

If you have a comment or question about the Online Store, please email biteme@bigchief.ca

Does Big Chief accept sponsorship and promotional opportunity requests?

Big Chief believes in creating relationships with and giving back to the community, and is a strong supporter of various organizations across Canada. To find out more about Big Chief sponsorship please visit our Community page. To apply for sponsorship please click the apply button of the category you are interested in, read the guidelines and then submit your application. Only applications submitted using our official application form will be considered.

OTHER (2)

Where did the name “Big Chief” come from?

When William Klein was the master butcher of his local delicatessen, customers would come into the store and refer to him as the “The Big Chief”. This nickname, paired with the association of beef jerky created by the Indigenous people throughout history gave birth to the brand Big Chief and the company called Big Chief Meat Snacks Inc. Although our heritage is European, we recognize the Indigenous people as the inventors of dried meats, then referred to as “Ch’arki” or “pemmican” and now known as beef jerky. Fusing both our family and company history, with the product history, we came up with the Big Chief brand name, Big Chief Indian Head logo, and our signature orange and purple colors. Please visit About for more information about the company.

Is Big Chief packaging recyclable or environmentally friendly?

While the plastic film packaging of individual sticks and pouches is not recyclable, we do use sustainable and recyclable products where we can in other areas of our manufacturing process. This includes the 100% recycled and recyclable display boxes and shipping boxes that we use, which are made by Cascades Canada Inc. and Norampac, a division of Cascades. Cascades has been operating sustainably since it was founded, and all Cascades products are green in every way, recycled, recyclable, and made with eco-friendly processes. To find out more about these products, and our sustainability initiatives please visit the About page and see the “Sustainability and Green Initiatives” section.