Shipping Policy (Updated February 2018)
All Canadian orders are shipped using Canada Post Expedited Shipping calculated based on order size and weight. There is a SIX (6) BOX MAXIMUM per order. Orders are shipped ONCE PER WEEK, processed every Wednesday and shipped. Orders placed after noon on a Wednesday will not be shipped until the following weeks Wednesday.
Once an order has shipped it may not be cancelled, however you may cancel your order at any time prior to shipping by by simply contacting us. After your order has shipped, you will receive a confirmation email including your tracking number. Please use this tracking number to check the status of your package at any time on the Canada Post website or call customer service at: 1-866-607-6301
Please note: Big Chief is a manufacturer with no retail sales, so pick-up in Calgary is NOT an option. Big Chief also DOES NOT EXPORT outside of Canada at this time. Big Chief also reserves the right to hold any order for a security review. Suspicious transactions will be flagged, reviewed, and may be cancelled.
If you have any special requests, please leave details in the notes section of your order and we will do our best to make them happen. Thank-you!