Shipping Policy (Updated April 2017)
All Canadian orders are shipped using Canada Post Expedited Shipping calculated based on order size and weight. There is a SIX (6) BOX MAXIMUM per order. Orders are shipped ONCE PER WEEK, processed every Tuesday at noon to ship Wednesday. Orders placed after noon on a Tuesday will not be shipped until the following weeks Wednesday. For same week delivery, please be sure to submit your order by Tuesday at 11:00am.
Once an order has shipped it may not be cancelled, however you may cancel your order at any time prior to shipping by simply contacting us. After your order has shipped, you will receive a confirmation email including your tracking number. Please use this tracking number to check the status of your package at any time on the Canada Post website or call customer service at: 1-866-607-6301.
Please note: Big Chief is a manufacturer with no retail sales, pick-up in Calgary is NOT an option. Big Chief also DOES NOT EXPORT outside of Canada at this time. Big Chief also reserves the right to hold any order for a security review. Suspicious transactions will be flagged, reviewed, and may be cancelled.
If you have any special requests, please leave details in the notes section of your order and we will do our best to make them happen. Thank-you!