All Canadian orders are shipped using Canada Post Expedited Shipping calculated based on order size and weight. Orders are shipped TWICE PER WEEK, processed every TUESDAY and THURSDAY afternoon. Orders placed after 2 pm on THURSDAY will not be shipped until the following TUESDAY.

Once an order has shipped it may not be canceled, however, you may cancel your order at any time prior to shipping by simply contacting us at 403-264-2641.  After your order has shipped, you will receive a confirmation email including your tracking number. Please use this tracking number to check the status of your package at any time on the Canada Post website or call customer service at 1-866-607-6301

If your shipment is returned to Big Chief unclaimed you will be refunded the product total minus a $5 restocking fee. The shipping price will not be refunded. You will be contacted if this occurs.

Please note: Big Chief is a manufacturer with no retail sales, so pick-up in Calgary is NOT an option. Big Chief also DOES NOT EXPORT outside of Canada at this time. Big Chief also reserves the right to hold any order for a security review. Suspicious transactions will be flagged, reviewed, and may be canceled.

If you have any special requests, please leave details in the notes section of your order and we will do our best to make them happen. Thank-you!